465 IT & Software Developer jobs in the US
Technical Support Analyst II
$60,000 - 80,000
TOMDOTCOM Consulting Inc.
Howe Street 1010, Vancouver
$60,000 - 80,000
Requirements
Must:
We are looking for candidates who meet the following criteria:
- Experience in a Managed Service Provider (MSP) environment is highly preferred.
- This role is fully on-site at our Vancouver office; please note it is not a hybrid or remote position—frequent in-person collaboration is essential to our team dynamics.
- A degree or certification related to computer technology.
- At least 5 years of experience providing workstation and end-user support, specifically with Windows 10 and Windows 11.
- A minimum of 3 years in general network and server support.
- Proficiency in Active Directory, Office 365, and Outlook.
- Experience with Windows and Apple computers, as well as iOS and Android devices.
- A typing speed of at least 65 words per minute.
- Self-driven, capable of working independently with minimal oversight.
- Exceptional organizational, verbal, and written communication skills.
- A valid Class 5 driver's license and access to a vehicle.
- Ability to interact with clients using excellent customer service skills.
- Skills in troubleshooting, analyzing issues, researching solutions, and escalating when necessary.
- Ability to manage workload, prioritize requests, and report to a service manager.
- Availability for after-hours support or projects.
- A willingness to take on new and challenging tasks for personal growth.
Responsibilities
In this role, I will expect you to perform the following essential duties:
- Provide support and troubleshoot within a Microsoft environment for desktops, laptops, mobile devices, printers, and servers.
- Assist a range of clients from single office networks to complex, multi-site networks across the country.
- Utilize help desk software to manage service tickets, track time, and document completed work.
- Document hardware and software configurations as required.
- Offer support through remote access, email, phone, and in person.
- Manage Windows Server operations from 2008 R2 to 2016, focusing on Active Directory, file/folder security, and group policy management.
- Set up equipment on-site, including working under desks and physically handling equipment.
- Support the TOMDOTCOM server administration with hardware and software tasks and projects.
- Assist with SMB and Cisco network equipment as needed.
- Take on and manage special projects as they arise.
Description
We value the following attributes in our candidates: - Experience with ConnectWise and/or LabTech MSP software. - Familiarity with the Office 365 Enterprise Suite. - A genuine passion for technology and eagerness to learn. - Ability to learn quickly. - Commitment to providing outstanding customer service. - Strong teamwork and interpersonal skills. - A consistently positive attitude. - Capacity to remain calm in high-pressure situations. Preferred certifications and training include: - Help desk training or certifications. - Cisco CCENT or CCNA certifications. - Microsoft MCP, MCTIP, or MCSE certifications. - Microsoft Exchange, SQL, and SharePoint certifications. - Any other technology-related certifications or training. We appreciate all expressions of interest; however, only candidates selected for interviews will be contacted. This is a full-time, permanent position with a salary range of $60,000.00 to $80,000.00 annually, along with additional pay opportunities such as bonuses and overtime. Benefits include: - Dental care - Extended health care - On-site parking - Paid time off - Vision care - Work-from-home opportunities The work schedule is Monday to Friday, with on-call availability, overtime, and weekends as needed. To apply, please confirm: - Do you possess a valid Class 5 BC driver's license and have access to or own a vehicle? - Are you located in the lower mainland of B.C. and able to travel to client sites? - Do you have experience working in an MSP environment? Education requirements include secondary school completion, and fluency in English is mandatory. This position requires in-person work. Application deadline: July 31, 2025.
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How many IT Support Engineer jobs are in the United States?
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The company with most openings is Leidos as they are hiring for 89 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Leidos as they are hiring for 89 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.