IT Director

- Act as the internal owner and expert for the Fund Offices core applications, including the benefit administration system and related tools - Manage configuration of the benefit administration system, address issues, maintain data integrity, and liaise with vendors - Drive system upgrades, migrations, and refresh processes through direct configuration, testing, and troubleshooting - Oversee third-party SaaS system upgrades, ensuring vendor activities are well-coordinated and executed - Create and refine documentation, workflows, and controls to bolster operations and audit readiness - Collaborate with teams to enhance systems, reporting, and workflow efficiency - Develop and maintain operational and management reports to meet business and compliance needs - Facilitate and supervise application integrations and data exchanges with external vendors, ensuring technical capability for troubleshooting - Oversee Fund Office technology systems supported by outsourced providers, including infrastructure, servers, and cloud environments - Act as the internal technical lead for infrastructure design and standards, irrespective of outsourcing - Evaluate the efficiency, cost-effectiveness, and risks of outsourced infrastructure services, assessing the feasibility of bringing certain functions in-house - Directly manage user provisioning, access controls, and role-based security in coordination with vendors - Ensure system availability, performance, backup, and disaster recovery measures are established and tested - Maintain relevant technical knowledge to troubleshoot, verify vendor work, and manage in-house infrastructure tasks if needed - Develop and implement the Fund Offices IT strategy, technology roadmap, and annual IT budget focusing on practical implementation and risk reduction - Align technology efforts with operational needs, compliance regulations, and Trustee priorities - Formulate and maintain IT policies, standards, and procedures, ensuring adherence in practice - Assist Board and Trustee technology needs, emphasizing reliability and ease of use - Lead cybersecurity initiatives, ensuring security controls are implemented and monitored - Maintain compliance with HIPAA Privacy and Security Rules through appropriate safeguards - Manage incident response procedures, alongside conducting routine security assessments - Supervise vendor management, overseeing contracts, agreements, and performance to ensure alignment with Fund requirements - Support audit processes related to IT controls and data integrity