4554 IT & Software Developer jobs in the US
Senior Conversation Designer (Chatbots, AI)
$95,863.68 - 150,274.56
TIAA
West Edenton Street 1, Raleigh
$95,863.68 - 150,274.56
Requirements
Must:
- Preferred university degree in Communications, English, UX Design, Human-Computer Interaction, or a related field.
- 5+ years of experience in conversation design, content strategy, and/or UX writing is required; 7+ years is preferred.
- Proven track record of creating conversational AI experiences, especially within financial services or similarly regulated industries.
- Familiarity with generative AI and large language model principles, including prompt stacking.
- Strong ability to develop conversation flows, dialogue structures, and prompt libraries.
- In-depth understanding of natural language processing (NLP) and conversation design methodologies.
- Experience with conversation design software such as Figma, Dialogflow, Voiceflow, or similar tools.
- Knowledgeable about AI assistant functionalities, constraints, and best practices.
- Awareness of compliance and risk management aspects in AI dialogues.
- Capability to create, update, and maintain conversation design documents and standards.
- Proficient in conducting user testing, development testing, and iterative design practices.
- Strong analytical acumen for assessing conversation effectiveness and identifying areas for enhancement.
Responsibilities
- Collaborate with design, product management, development, and marketing teams to craft clear and concise messaging aimed at achieving business objectives and addressing both internal and external audiences.
- Perform content audits and gap analyses to ensure user experiences are consistent and adhere to industry best practices and organizational requirements.
- Work in conjunction with UX design and writing teams to foster consistency and clarity throughout user experiences.
- Conduct research on audience needs, preferences, goals, and consumption methods to inform retirement planning content.
- Plan, compose, and present content tailored to current and emerging mobile and web platforms.
- Identify and address challenges within new and existing user experiences to promote usability in a dynamic, deadline-driven financial context.
- Generate consistent, on-brand communication that effectively conveys the advantages of TIAA products and services while streamlining operational tasks for various audiences.
Description
We are a part of TIAAs family of companies, utilizing a design-oriented approach to reshape the future of retirement and enhance the lives of millions of Americans. Our design office emphasizes fostering innovation through cohesive, accessible design that empowers participants along their journey to financial security. This engaging role, based onsite (with potential for a hybrid work model), is set for an anticipated term of 7 months, which may extend based on business needs. We are committed to creating a supportive and inclusive workplace, offering equal employment opportunities without discrimination.
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The company with most openings is Judge Group, Inc. as they are hiring for 376 different UX, UI Designer jobs in the United States. They are probably quite committed to find good UX, UI Designers.