721 IT & Software Developer jobs in the US
Help Desk Technician - IT Support
$74,672 - 94,806
THE HIGH POINT SCHOOL OF BERGE
Linden Street 46, Remote + Remote (US)
$74,672 - 94,806
Requirements
Must:
- Proven experience in technical support or desktop support roles with a strong understanding of IT support best practices.
- Solid knowledge of operating systems such as Windows (client and server editions), macOS, and Linux distributions.
- Familiarity with computer hardware components and troubleshooting techniques for desktops, laptops, printers, and mobile devices.
- Experience managing networks involving LANs, TCP/IP protocols, DNS configuration, VPN setup, and firewalls like Meraki or similar platforms.
- Proficient in troubleshooting software issues across various applications, including the Microsoft Office suite.
- Ability to utilize remote management tools like SCCM for software deployment and updates; experience with Active Directory management is essential.
- Strong analytical skills to diagnose complex issues promptly and accurately.
- Excellent verbal and written communication skills to convey technical concepts clearly to non-technical users.
- Familiarity with help desk ticketing systems such as ServiceNow or Jira is preferred.
- Certifications like CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are beneficial but not mandatory.
Responsibilities
- Respond rapidly to incoming help desk requests through ServiceNow, Jira, or other ticketing systems, ensuring user issues are resolved in a timely manner.
- Troubleshoot software issues across multiple platforms, including Windows, macOS, and Linux operating systems.
- Manage and maintain computer hardware, including desktops, laptops, mobile devices, and peripherals, to optimize their performance and reliability.
- Assist with networking tasks, such as configuring LANs, setting up VPNs, managing DNS, TCP/IP protocols, and firewall settings to ensure secure connectivity.
- Help with software deployment and updates using tools like SCCM and GPO.
- Maintain and troubleshoot IT infrastructure components, including Microsoft Windows Server environments and Active Directory.
- Provide support for collaboration tools like Microsoft Office applications and email clients.
- Assist remote users by configuring VPN access, troubleshooting connectivity problems, and managing mobile devices.
- Document solutions thoroughly to contribute to a knowledge base aimed at improving support efficiency.
Description
We are looking for a proactive and detail-oriented Help Desk Technician to become a part of our dynamic IT support team. In this role, you will serve as the first point of contact for end-users facing technical challenges, providing quick and effective solutions to ensure seamless operations. This position offers an exciting opportunity to enhance your technical skills while making a significant impact on our daily business functions. Enjoy the flexibility of working remotely, along with benefits such as health insurance, paid time off, and a flexible schedule, all while collaborating with a team that values customer service excellence and innovative problem-solving.
Something wrong or incorrect with this job? Tell us in the chat 💬 on the right ➡️
You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 721 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Sched LLC, D3 Security Management Systems, Confidential, Torus Biomedical Solutions, Deloitte, Callibrity, Restech among others, are currently hiring for Support roles in the United States.
The company with most openings is Boeing as they are hiring for 61 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Boeing as they are hiring for 61 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.