1811 IT & Software Developer jobs in the US
Technical Support Specialist
$62,400 - 83,200
TEKsystems c/o Allegis Group
Race Road 7437, Sterling
$62,400 - 83,200
Requirements
Must:
- Minimum of 2 years of experience in desktop support or help desk roles within a comparable office environment.
- Strong focus on customer service with excellent verbal and written communication abilities.
- Proficiency with Windows 10/11, Microsoft 365, and essential troubleshooting techniques.
- Familiarity with ticketing systems; experience with Zendesk is advantageous.
- Ability to work autonomously as the sole on-site IT representative.
- Basic knowledge of mobile device management and conference room technology support.
- Strong organizational skills with an emphasis on documentation and follow-up.
Responsibilities
- Act as the primary on-site IT support representative for the local office, delivering exceptional customer service.
- Provide daily assistance for Windows 10 & 11, Microsoft 365 applications, and standard Lenovo laptops.
- Manage ticket intake and updates in Zendesk, ensuring issues are resolved promptly or escalated as necessary.
- Offer support to a diverse user base, consisting of 70% on-site and 30% remote users.
- Assist with basic mobile device support (iOS/Android) and facilitate conference room technology functionalities.
- Collaborate with external hardware vendors for imaging and laptop deployment, involving minimal hardware troubleshooting.
- Document issues comprehensively to ensure nothing is overlooked.
Description
We are a dynamic IT support team within a prominent organization, dedicated to serving over 5,000 users across 25 offices and various job sites. This fully onsite position is based in Sterling, VA. We are seeking a dedicated, customer-oriented Desktop Support / Help Desk professional to be the key IT presence in an office of 150-200 users, including several executives. In this role, you will focus on providing hands-on support primarily for software and user-related issues in a Windows 10/11 and Microsoft 365 cloud environment. We offer competitive pay ranging from $30.00 to $40.00 per hour, along with a comprehensive benefits package that includes medical, dental, vision, and a 401(k) retirement plan. Join us in making a positive impact in our workplace!
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How many IT Support Engineer jobs are in the United States?
Currently, there are 1811 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
KUBRA, TransCrypts, Darwin CX Technologies, Brain Box, Snaplii, Bottleless Nation, Annexus Group among others, are currently hiring for Support roles in the United States.
The company with most openings is Jobot as they are hiring for 127 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Jobot as they are hiring for 127 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.