Salesforce Analyst/Admin

- Organized, with a natural inclination for strategic and tactical planning, effectively turning strategy into actionable deliverables. - Resilient and determined, with a strong ability to persevere through challenges. - Skilled in problem-solving and root cause analysis. - Flexibility to thrive in ambiguous settings and support various cross-program initiatives as needed. - Detail-oriented, adept at distinguishing priorities from distractions, and analyzing business requirements for optimal solutions. - High professionalism, enthusiasm, and urgency to drive results. - Ability to build and maintain trust, establish credibility, and foster strong relationships. - Proficient in influencing others towards a common vision or objective. - Lead by example, support, and nurture team members development. - Exceptional written and verbal communication skills, capable of presenting to diverse audiences. - Excellent active listening capabilities. - Self-motivated and thriving in a global, matrixed, fast-paced environment. - Experience collaborating on projects with international teams. - Strong knowledge of Enterprise (B2B) channel and end-user sales; preferred experience in sales operations and partner management. - 5+ years as a business analyst specifically on enterprise-scale CRM and PRM projects. - Profound understanding of Salesforce platform features, particularly Sales Cloud, Experience Cloud, and Marketing Cloud. - Extensive experience with the implementation of solutions, identifying whether requirements involve configuration, customization, and integration. - Hands-on experience configuring platform features like user management, profiles, permissions, and workflows. - Familiarity with the Salesforce AppExchange and strong understanding of native Salesforce capabilities. - Experience with Agile/Scrum methodologies. - Knowledge of SDLC project management, including use case documentation, process flows, requirements analysis, and change management. - Proficient in managing large datasets and utilizing Salesforce data tools effectively. - Ability to design and implement insightful dashboards and reports using Einstein Analytics/Tableau CRM. - Understanding of system security and control measures. - Education: Bachelors degree in Business Management, Computer Science, Engineering, or related field required; MBA preferred. - Certifications: Salesforce Administrator Certification required; Agile Scrum Master and Salesforce Sales/Marketing Cloud Consultant certifications preferred.