3177 IT & Software Developer jobs in the US
Help Desk Analyst - IT support and troubleshooting
$39,600 - 41,600
TEKsystems c/o Allegis Group
Race Road 7437, Rocklin
$39,600 - 41,600
Requirements
Must:
- Associate degree in a technical or computer-related field, or equivalent relevant experience
- 2-5 years of related work experience
- Minimum 1 year in a help desk or customer support role focusing on various hardware, software, and personal computer tools
- Minimum 1 year experience with problem management and knowledge base tools
- Minimum 1 year familiarity with retail Point of Sale systems or computing systems
- Excellent verbal and written communication skills
- Capability to manage multiple tasks effectively
- Adaptability to a fast-paced and evolving environment
- Team-oriented mindset with cooperative working skills
- Proficient in delivering customer service to users with varying levels of computer proficiency
- Strong technical ability and troubleshooting skills
Responsibilities
- Serve as the initial point of contact at the Enterprise Help Desk for user inquiries regarding information systems
- Address routine issues related to hardware and software, particularly focusing on Point of Sale and End-User Support
- Assist in recognizing patterns in persistent hardware, software, or systems issues
- Record user problems, solutions, and new resolutions for reference using EHD tools and resources
- Maintain consistent attendance and punctuality
- Conduct first-level troubleshooting on systems issues, provide technical answers, and follow up to aid users in resolving their concerns
- Escalate user issues to EHD Management or other Information Technology support teams as required if further assistance is necessary
Description
We are a leading provider of business and technology services based in Rocklin, CA, committed to driving transformation for our clients. Our expertise ranges from strategy and design to execution and operations, allowing us to unlock significant business value. With a workforce of 80,000, we collaborate with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe, and Asia. We value diversity and are an equal opportunity employer, promoting a welcoming environment for all candidates.
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 3177 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Netbuilder, Patriots International, Vivalink, Odoo, Inc., Mark 7 Reloading, ENSCO, Inc., Federal Home Loan Bank of Chicago among others, are currently hiring for Support roles in the United States.
The company with most openings is Lockheed Martin Corporation as they are hiring for 274 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Lockheed Martin Corporation as they are hiring for 274 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.