Digital pathology service engineer

- Schedule, execute, and document preventive maintenance and field change orders (FCOs) on digital scanners and related hardware. - Diagnose root causes, perform repairs, and validate system performance according to SOPs and regulatory standards. - Lead complete site setups: unpack, assemble, and calibrate instruments; configure networking, middleware, and integration with laboratory information systems (LIS). - Respond promptly to service calls on-site to minimize equipment downtime and maintain uptime SLAs. - Utilize diagnostic tools and data-gathering techniques to troubleshoot hardware, software, and connectivity issues. - Operate with a flexible schedule, including evenings, weekends, and on-call rotations. - Escalate complex or recurring issues through established channels & procedures for swift resolution. - Maintain accurate service reports, work orders, and calibration records in our CRM and tracking systems. - Manage company resources, including tools, parts, and inventory efficiently. - Adhere to documentation regulatory requirements and established industry quality standards. - Build strong partnerships with laboratory staff, pathologists, and clinical engineers through clear communication.