1707 IT & Software Developer jobs in the US
IT Technician - 2+ Years Experience
$41,600 - 50,960
Systech Consulting, LLC
Neese Street 1380, Coos Bay
$41,600 - 50,960
Requirements
Must:
- Strong problem-solving mindset and a passion for tackling challenges
- Excellent communication skills and active listening abilities
- Advanced understanding of support tools, techniques, operating systems, business applications, printing systems, and network environments
- Skilled in diagnosing end-user hardware/software and network device issues
- Extensive experience with Microsoft 365 platform
- Ability to type quickly and accurately while speaking on the phone
- Deep commitment to delivering a high-quality client experience
- Ability to communicate technical information clearly to both technical and non-technical users
- Adaptability to a fast-paced IT environment
- Professional IT certifications: CompTIA A+ & CompTIA Network+ (required)
- Experience using a ticketing system, RMM tools, and PSA software (desired)
- Experience providing remote support (desired)
- Prior experience handling technical service tickets (desired)
- CompTIA Linux+ & Microsoft 365 certifications (preferred)
- ITIL Foundation certification a plus (desired)
- Client experience certifications (e.g., Helpdesk Habits) (desired)
- Previous experience in an MSP or IT support business (desired)
Responsibilities
- Address and resolve escalated Helpdesk tickets
- Provide advanced remote troubleshooting and hardware support
- Ensure a friendly, prompt, and helpful client experience
- Utilize our ticketing system to manage and resolve service requests
- Accurately record and document all work performed
- Maintain and update client documentation effectively
- Separate multi-issue tickets into individual cases for accurate tracking
- Ensure tickets remain active and are not left unresolved
- Review the RMM dashboard and address issues according to established processes
- Monitor automated tasks and confirm successful execution
- Support project teams with on-site or remote project delivery as needed
- Escalate tickets to the Technical Support Lead when required
- Submit timesheets and expense reports following SOPs
- Identify, communicate, and mitigate potential risks to the Technical Support Lead and Operations Manager
- Mentor Junior Help Desk Technicians
- Follow schedules established by leadership and adhere to SOPs for recurring tasks
- Support all security policies and remain vigilant for security issues
- Identify opportunities for improvement and propose constructive changes
- Contribute to innovation and ongoing improvement initiatives
- Perform additional responsibilities as assigned by leadership
Description
We are dedicated to ensuring our clients are exceptionally satisfied, and every member of our team contributes to this goal. As a Help Desk Technician Level 2, you will manage escalated support requests, mentor junior technicians, and provide advanced troubleshooting to guarantee outstanding client experiences. You will serve as the primary resource for complex technical issues that Level 1 support cannot resolve and play an active role in various projects and continual improvement efforts. Our employment requires a successful background check. We offer a collaborative and supportive work environment, and this position is in person with a full-time commitment.
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 1707 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
micro1, Consultation Devpresso Inc, L.D. King Inc. powered by ZenaTech Inc, Open Approach, ENSCO, Inc., Qogen, LLC, Liberty Vote among others, are currently hiring for Support roles in the United States.
The company with most openings is Jobot as they are hiring for 138 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Jobot as they are hiring for 138 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.