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Synergy Information Solutions jobs

Desktop Support Specialist

$60,000 - 80,000
Synergy Information Solutions
6th Street 1515, Coachella
$60,000 - 80,000
Company Size icon
Company Size
<50
Company Type icon
Company Type
Services
Exp Level icon
Exp Level
Senior
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
We expect candidates to have at least 2 years of experience in IT, along with strong analytical and innovative problem-solving abilities. Excellent communication skills are essential for success in this role. While not mandatory, it would be beneficial for applicants to have helpdesk experience, familiarity with the casino gaming industry (especially in managing CMS), and knowledge of administering POS systems, particularly Micros POS and Procurement systems. Experience with mass deployment platforms and vSphere is also preferred.

Technologies

CMS
Microsoft 365
Office 365

Responsibilities

In this position, you will be accountable for daily backups, application monitoring, and timely troubleshooting of hardware, software, and networking issues. You will support users with Microsoft 365, collaboration tools, and standard business applications. It will also be your duty to maintain and update our IT asset inventory to ensure proper device and license tracking. You will assist with onboarding and offboarding processes, including account setup and equipment provisioning, and escalate complex issues to senior engineers as necessary while gaining insights from their expertise. You will contribute to the documentation of processes, solutions, and troubleshooting steps and actively collaborate with the IT team on projects aimed at improving systems and workflows.

Description


We are a close-knit consulting firm dedicated to serving enterprise clients for over two decades. Our team is passionate about providing customer-centric solutions while nurturing a collaborative and supportive work atmosphere. We prioritize sustainable growth, and our commitment to our team is reflected in our strong culture and long-term employee retention. Our employees genuinely enjoy their work, and we cultivate an environment where talent flourishes, contributions are appreciated, and careers advance. We encourage knowledge sharing within our team and with our clients to ensure long-term successes, while also providing opportunities for continuous learning through training and certifications. We believe in fostering work-life balance and offer competitive compensation, including health insurance, retirement plans with employer matching, and paid time off. If you thrive in a fast-paced technology-driven environment and aspire to expand your skills as part of a collaborative IT team, we would love to have you join us. Candidates must reside within 60 miles of the Coachella Valley, and the typical work schedule will encompass five days a week, including participation in an on-call rotation.
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