1427 IT & Software Developer jobs in the US
Technical Support Engineer - IT & Software
$67,000 - 107,000
Stryker
South Orange Avenue 2, Orlando
$67,000 - 107,000
Requirements
Must:
- Bachelors degree in Information Technology, Engineering Technology, or Computer Science
- Proven technical troubleshooting capabilities, including diagnosing and analyzing system issues
- Training in security principles, particularly regarding the safeguarding of sensitive data and compliance standards like HIPAA
- Minimum 2 years of experience in a customer-facing technical support role within a hosted application environment (preferred)
- Familiarity with healthcare technology solutions and workflows (preferred)
- Experience in supporting and troubleshooting real-time audio/video streaming solutions (preferred)
- Relevant industry certifications related to cloud platforms, system integration, or security (preferred)
- Experience in virtual nursing or patient monitoring systems (preferred)
Responsibilities
- Document and manage issues reported by customers, ensuring exceptional service and managing customer expectations
- Monitor and respond to customer inquiries, coordinating communication and providing timely updates on issue resolution
- Follow client-defined Service Level Agreements (SLAs) for response and resolution times
- Gain proficiency in incident management systems such as Zendesk and Salesforce, and maintain skills in the necessary tools
- Collaborate with team members to escalate issues and collectively tackle complex challenges
- Review product documentation prior to new releases, advocating for supportability requirements and reporting any defects
- Implement security measures to protect information from unauthorized access or disclosure
- Safeguard the confidentiality of medical and sensitive records
Description
At Stryker Corporation, we provide a dynamic and fast-paced environment where our Technical Support Engineers play a crucial role in deploying our care.ai solutions effectively. Our support team is committed to solving technical challenges and ensuring a positive experience for our customers. We offer a hybrid work model, requiring a minimum of three days of on-site work at our Orlando, FL location. As an equal opportunity employer, we support a diverse workforce and provide a collaborative team atmosphere with opportunities for professional growth.
Something wrong or incorrect with this job? Tell us in the chat 💬 on the right ➡️
You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 1427 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
AMZ Prep, Canadian Appliance Source, Catapult Solutions Group Inc., Knowcean Consulting Inc., Nerds Xpress, Inframark, Advanced Digital Data, Inc. among others, are currently hiring for Support roles in the United States.
The company with most openings is Jobot as they are hiring for 199 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Jobot as they are hiring for 199 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.