1182 IT & Software Developer jobs in the US
Technical Support Rep - IT Solutions
$41,600 - 52,000
Strata Pointe Technologies, LLC
Rochester Drive 160, Louisville
$41,600 - 52,000
Requirements
Must:
- Proficiency in computing concepts and fundamentals, including Windows and Mac operating systems
- Familiarity with standard desktop applications such as Microsoft Office and internet functions
- Understanding of computer security policies and general security concepts
- Exceptional customer service skills with strong communication and problem-solving abilities
- Willingness to learn and adapt to new technologies
- Ability to collaborate effectively as part of a team
- Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate) are advantageous
- Experience in a help desk environment
- Capability to work within established Service Level Agreements (SLA) and meet team objectives without leaving tasks unresolved
- Self-motivated individual requiring minimal supervision
- Physical ability to sit for extended periods and operate computer peripherals
- Willingness to travel for corporate or customer engagements as needed
Responsibilities
- Provide professional customer support by answering incoming calls, emails, and managing technical ticket requests
- Utilize our ticketing system to create comprehensive work logs and technical documentation
- Prioritize and manage help desk tickets efficiently
- Diagnose and resolve basic hardware, software, and network connectivity issues
- Maintain accurate records of incidents, solutions, and user interactions within the ticketing system
- Properly escalate unresolved issues to higher levels of support
- Collaborate with teammates to determine optimal solutions for customers and create helpful articles for general reference
- Develop and update documentation for operational processes and procedures
- Handle logistics related to shipping devices to end users
- Manage the removal of hard drives and document them for destruction
Description
We are Strata Pointe, based in Louisville, dedicated to providing IT support wherever needed. Specializing in field services, helpdesk solutions, managed networking, and technology logistics, we empower mid-market and cross-state organizations to run smoothly. For over a decade, weve been enabling our clients to focus on their growth and innovation. Join our growing team as a Level I Help Desk Technician, where we offer competitive pay, a comprehensive benefits package including health and dental insurance, and a 401K plan. We truly value our people and their contributions.
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 1182 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
micro1, Amcorritore Sales Inc., CMI Financial Group, Allied Technical Solutions, D3 Security Management Systems, Fidelity TalentSource, iCarCover, Inc. among others, are currently hiring for Support roles in the United States.
The company with most openings is Jobot as they are hiring for 138 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Jobot as they are hiring for 138 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.