Systems Administrator II (Windows, Linux)

- Administer and maintain core business systems, executing authorized configuration updates and ensuring accuracy, stability, and compliance - Troubleshoot and resolve system issues, escalating complex matters and collaborating with vendors and internal teams as necessary - Support system changes, updates, and testing activities by adhering to established procedures and maintaining documentation standards - Maintain comprehensive system documentation, including configuration records, knowledge articles, forms, reports, and known issues - Address system-related inquiries and service requests, providing clear communication regarding issues, changes, and impacts - Gather and document business and technical requirements, offering effort estimates and feedback for prioritizing system improvements - Apply consistent service management practices to ensure high-quality ticket handling, documentation, and effective escalation - Contribute to team knowledge sharing, cross-training, continuous improvement, and alignment with organizational goals and values