Senior Product Manager - Tech Focus

- Own the product portfolio and lead product strategy and direction for ITS initiatives - Develop product requirements and feature roadmaps from initial concept to delivery - Conduct feasibility studies, analyze cost implications, and evaluate various aspects of the product portfolio - Identify key areas for enhancement and development of technical or procedural improvements to boost operational efficiency or reduce expenditures - Monitor industry and product trends while prioritizing capabilities and trade-offs, balancing business needs with technical and resource limitations - Research market trends and compile business requirements for new ITS products or services - Assess existing internal systems and platforms, recommending updates for features or fixing bugs - Understand core technologies and platforms, integration best practices, and integration of third-party APIs and open-source components - Guarantee a customer-centric design by addressing user challenges and usability assessments while leveraging market knowledge to deliver strategically positioned products - Analyze product metrics post-launch to proactively enhance user experience and product performance - Foster communication and collaboration processes with all stakeholders through interactive sessions or digital tools - Partner with Marketing to devise plans that support product objectives and facilitate training for successful launches - Cultivate internal relationships with Product Owners to assist product integration across other divisions - Collaborate with cross-functional teams such as quality assurance and project management to ensure acceptance testing of releases - Share updates on the portfolio and projects with managers and stakeholders - Oversee launch planning and implementation, including beta testing, pilot programs, and user training - Work alongside communications to create user guides, training materials, and schedules for various stakeholder groups - Propose improvements for system maintenance and interactions with both internal and external clients - Provide feedback, support, and coaching regarding sprint and release activities - Develop an in-depth understanding of industry standards and remain informed about the latest advancements - Participate in conferences and trade shows to engage with critical industry and technology leaders - Serve as a subject matter expert, offering insights and counsel across the organization - Tackle highly complex technology solutions or manage a product portfolio requiring extensive knowledge across multiple business or system domains - Act as a project team member or team lead in initiatives