3752 IT & Software Developer jobs in the US
Network Administrator & Desktop Support
$92,000 - 118,000
Software Guidance & Assistance
White Plains Road, Elmsford
$92,000 - 118,000
Requirements
Must:
- Demonstrated experience in supporting multisite organizations or various branch locations.
- Strong expertise in Windows 10/11, Microsoft Office 365, and end-user assistance.
- Knowledge of networking fundamentals including routers, switches, LAN designs, IPsec VPN configurations, DHCP, DNS, firewalls, and troubleshooting connectivity issues.
- Experience in hardware setup and troubleshooting for PCs, laptops, printers, and other peripherals.
- Background in supporting telephony systems, particularly AVAYA.
- Familiarity with ticketing platforms like Freshdesk or similar systems.
- Excellent skills in troubleshooting, problem-solving, analysis, and decision-making.
- Strong verbal and written communication skills, capable of explaining technical matters to non-technical users.
- Highly organized, self-driven, and capable of working independently with minimal guidance.
- Flexibility to work outside regular hours when necessary for critical updates.
- Customer-focused with the ability to prioritize and manage approximately 20 support requests daily.
- Comfortable within a family-oriented work culture that emphasizes values such as innovation, integrity, and collaboration.
Responsibilities
- Provide tier 1 and tier 2 support for desktops, laptops, printers, mobile devices, AVAYA phone systems, network devices (including routers, switches, and firewalls), and peripherals.
- Troubleshoot and resolve hardware, software, and network problems across the headquarters and branch locations, including LAN structures and IPsec VPN configurations.
- Manage support for Active Directory, user and group administration, VPN access, and remote connectivity tools.
- Collaborate with ISPs, networking vendors, and third-party service providers as required.
- Appropriately escalate complex issues and prioritize tasks based on urgency and impact.
- Assist in the deployment and ongoing upgrades of Windows 11 across various locations.
- Install, update, monitor, and perform repairs on PCs, laptops, and peripheral devices as necessary.
- Oversee IT inventory, asset management, and maintain comprehensive documentation of system configurations, vendor interactions, and support processes.
- Research and propose innovative or automated solutions for system administration tasks.
- Use ticketing software (such as Freshdesk) to efficiently track and manage IT support requests.
- Occasionally work outside of standard hours to assist users or implement critical updates.
- Operate independently while demonstrating a proactive attitude and thriving in a dynamic environment.
Description
We are a rapidly growing, family-owned wholesale distributor with over 60 branches across the U.S. and Canada. Our culture prioritizes people, fosters innovation, upholds integrity, and values partnerships. We are currently looking for a proactive and technically adept Network Administrator to provide support to our corporate office as well as remote branches, ensuring seamless IT services for over 350 users and their equipment. Our team is dedicated to outstanding customer service and employee development, and we pride ourselves on delivering IT solutions with a personal touch. Join us in a workplace that celebrates diversity and encourages personal and professional growth.
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How many IT Support Engineer jobs are in the United States?
Currently, there are 3752 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
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The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Decisive Dividend Corporation, D3 Security Management Systems, GINGER Telecom, Gatestone & Co. Inc, GE Aerospace, IntouchCX, ID Cosmetic clinic among others, are currently hiring for Support roles in the United States.
The company with most openings is Judge Group, Inc. as they are hiring for 284 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Judge Group, Inc. as they are hiring for 284 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.