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Software Guidance & Assistance jobs

Entitlement Analyst - Technology Focus

$92,000 - 118,000
Software Guidance & Assistance
White Plains Road 220, Rockville
$92,000 - 118,000
Company Size icon
Company Size
200-500
Company Type icon
Company Type
Services
Exp Level icon
Exp Level
Regular
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
- Strong attention to detail and sound judgment skills - Proven understanding of entitlement security protocols and procedures - Excellent communication abilities

Responsibilities

- Utilize established policies and procedures to manage user provisioning for Entitlement Program applications such as Web CRD and IARD - Create and maintain accounts for Super Account Administrators (SAAs) in Investment Adviser firms - Conduct research and provide resolutions for entitlement cases and Tier II inquiries from customers - Process Entitlement Agreements as per security guidelines and ensure appropriate access levels are assigned based on user groups - Identify and resolve entitlement issues escalated from the Support Center - Address customer inquiries about the Entitlement Program and offer guidance on complex issues when necessary - Investigate and resolve entitlement-related cases within defined service levels - Use the workflow management tool (Entitlement Productivity Access Log - EPAL) to handle access requests for supported applications

Description


At Software Guidance & Assistance, Inc. (SGA), we are seeking an Entitlement Analyst for a contract assignment with one of our esteemed financial services clients located in Rockville, MD. As a women-owned business, we pride ourselves on providing innovative technology solutions with a personalized approach. Every year, we connect over 1,000 consultants with exciting opportunities while fostering a culture centered around customer service, employee development, and integrity. We invite you to join our diverse team and embrace your passion at work.
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