Client support services specialist

- Act as the primary contact for the network and address all matters related to the USD/CAD clearing business - Assist in managing day-to-day business relationships with BNPP Network USD and CAD Network Clearing Clients at the account level - Collaborate with various stakeholders in the business as necessary - Enhance processing efficiency by raising the USD straight-through processing rate above 95% at the client level - Foster customer contentment by collaborating with clients to enhance service delivery - Escalate service level inquiries as needed - Supervise key control processes concerning billing, risk, and management reporting at the client level - Conduct regular dialogue with NCNA, PCS, and other stakeholders to maintain a high standard of service to the network - Review and assess reports relevant to client activities, such as wire transfers and non-payment SWIFT messages - Suggest and oversee KPIs to ensure SLA/turnaround times are achieved - Propose procedural enhancements when deemed necessary - Examine control reports and recommend efficiency improvements - Stay informed about changes in reporting and operations to meet or exceed client expectations - Interpret, manipulate, and analyze data to generate insightful dashboards aligned with the mission of CSS to enhance the client experience - Collaborate with development teams to establish and implement quality management reporting tools - Engage with stakeholders to comprehend their data and optimize its use to fulfill client needs - Provide insights into data trends by analyzing and interpreting patterns across various data sets - Investigate issues to identify root causes and devise resolutions - Aid in the preparation of Monthly/Quarterly Dashboards/Cockpits - Directly contribute to BNPPs operational permanent control framework