1084 IT & Software Developer jobs in the US
Client Support Representative (CSR)
$50,000 - 60,000
Smartwebs
East Main Street 100, Round Rock
$50,000 - 60,000
Requirements
Must:
- Minimum 2 years of experience in Client Success or Support within a Tech or SaaS setting.
- Strong competencies including empathy, collaboration, ownership, and focus on clients, colleagues, and business stakeholders.
- Proficient in various web browsers, Outlook, Dropbox, Google Workspace applications, MS Word, and Excel.
- Excellent problem-solving skills with the ability to resolve issues swiftly under pressure.
- Outstanding written and verbal communication abilities.
- Self-motivated and capable of effective prioritization in a fast-paced software development environment.
- Preferred: Associates degree or higher in Business Administration, Accounting, Information Technology, or similar field.
- Preferred: Basic understanding of bookkeeping principles and familiarity with accounting software like QuickBooks.
- Preferred: Experience with Android, iOS, remote desktop applications, and help desk software.
- Preferred: Previous experience in the HOA management sector or bookkeeping.
Responsibilities
- Deliver timely and professional support through ticket queues, phone, email, or chat for iOS, Android, and web platforms.
- Assist customers with basic software setups, installations, and remote troubleshooting for Smartwebs HOA management and accounting software.
- Collaborate with management and development teams to enhance products and processes, escalating complex issues when necessary.
- Ensure ownership of the customer experience, providing timely resolutions and proactive follow-up.
- Maintain accurate records of customer issues and resolutions within the ticketing system.
- Achieve or exceed SLA response and resolution times for assigned ticket tiers and categories.
- Identify opportunities to improve customer support workflows and contribute to updates in the knowledge base.
- Carry out other administrative tasks as required.
Description
We are Smartwebs, a fast-evolving SaaS company focused on delivering exceptional customer service. Our Customer Support Representative role provides an opportunity to make a significant impact on client satisfaction and retention within a supportive and collaborative team environment. We offer a competitive salary package along with benefits and the potential for career growth. Join us in shaping the future of client support at our company!
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 1084 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
GE Aerospace, Groupe Québeco, Prenuvo, Transport-Bourassa, D3 Security Management Systems, Combat Computers Inc., LOGO.com among others, are currently hiring for Support roles in the United States.
The company with most openings is Kforce Technology Staffing as they are hiring for 78 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Kforce Technology Staffing as they are hiring for 78 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.