1308 IT & Software Developer jobs in the US
Bilingual Technical Support Representative
$45,760 - 52,000
Smart Meter LLC
Benjamin Road 8508, Tampa
$45,760 - 52,000
Requirements
Must:
- We require bilingual communication skills.
- We prefer at least three years of experience in customer technical support.
- We need excellent verbal and written communication abilities.
- We value strong interpersonal and customer service skills.
- We expect a professional, courteous phone manner.
- We need the ability to translate technical information for both technical and nontechnical audiences.
- We look for strong analytical thinking and problem-solving capability.
- We require proficiency with Microsoft Office Suite or similar applications.
- We need the ability to quickly learn computer hardware and software systems.
- We prefer a high school diploma; a bachelors degree is an advantage.
- We require the ability to work on-site in person.
- We require comfort with prolonged periods of sitting and computer-based work.
- We need availability for a rotating Saturday weekend shift from 10:00 a.m. to 2:00 p.m.
Responsibilities
- We respond to customer questions about our products, services, and operational processes.
- We provide first-level technical support to customers by phone and email.
- We document customer inquiries, complaints, comments, and the actions we take to address them.
- We identify, investigate, and resolve issues with deployed products.
- We consult with customers to understand the steps they have already taken to troubleshoot problems.
- We guide users through diagnostic and repair procedures, including the use of support tools and verbal instructions.
- We apply our product, technology, and process knowledge to solve technical issues.
- We maintain accurate records of daily customer interactions, reported concerns, and completed resolutions.
- We collaborate with internal teammates to research and close out issues.
- We work with tier two support to clarify errors and recommend program adjustments when needed.
- We stay informed about technology trends and innovations.
- We log device replacements and reconcile returns in our ERP system.
- We complete other related duties as assigned.
Description
We are looking for a Technical Customer Support Representative to join our in-office team in a full-time, on-site role. In this position, you will help customers with product and service questions, troubleshoot technical issues, and escalate more complex matters to our tier two support team when needed. We offer health insurance and pay in the range of $22.00 to $25.00 per hour. This role requires bilingual communication skills and includes a rotating Saturday shift from 10:00 a.m. to 2:00 p.m. We provide a collaborative environment where accuracy, professionalism, and customer care are highly valued.
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How many IT Support Engineer jobs are in the United States?
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Which companies are hiring for IT Support Engineer jobs in the United States?
micro1, Scm Products, Inc., Turing, Connextek, GE Aerospace, Helm Operations Software inc, NETSTREAM TECHNOLOGY, INC among others, are currently hiring for Support roles in the United States.
The company with most openings is Jobot as they are hiring for 139 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Jobot as they are hiring for 139 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.