IT Support Technician

The ideal candidate will possess proficiency in major PC software packages such as MS Office and Windows, with a basic understanding of Windows networking and administration being advantageous. Familiarity with a Windows Server environment is also beneficial, as is a tech-savvy attitude with a solid grasp of office automation products, networks, and remote control operations. A capability to diagnose and resolve fundamental technical issues, along with outstanding communication skills and strong analytical abilities, is vital. Demonstrated experience in high-pressure situations and the ability to manage multiple priorities flexibly are required, along with superior customer service skills across all levels of the team. The work environment will involve a combination of sitting and standing, primarily within an office setting and on the plant floor, with moderate physical activity such as walking and lifting required daily. Safety gear, including approved safety glasses, must be worn at all times. This position includes access to sensitive ITAR technical data, meaning applicants must qualify as U.S. Persons, defined as citizens, permanent residents who do not work for foreign entities, or political asylees adhering to the International Traffic in Arms Regulations. Because of customer requirements, visa sponsorship is not available. The work schedule is Monday to Friday from 8 AM to 5 PM. Our benefits package kicks in on the first of the month following 30 days of employment and includes health, vision, and dental insurance, a 401(k) plan with company match, and short-term and long-term disability insurance. Additionally, paid time off is available after 60 days of employment, along with participation in a quarterly bonus program.