IT Support Technician

- Provide daily technical support for workstation, network systems, and end-user services. - Diagnose and resolve issues related to workstation hardware, software, and peripherals. - Deploy, configure, image, and upgrade user laptops and workstations. - Maintain inventory records for all equipment associated with workstations. - Conduct basic network diagnostics including checks on IP configuration, DHCP problems, and connectivity issues. - Assist in the configuration of firewalls and wireless networks under the guidance of the IT Manager. - Resolve wired and wireless connectivity issues throughout the facilities. - Install, test, label, and manage Ethernet cabling (Cat5e/Cat6). - Ensure cabling in server and network rooms, as well as user areas, is clean and organized. - Efficiently manage help desk tickets, ensuring documentation is clear and issues are resolved promptly. - Clearly communicate technical information to both technical and non-technical personnel. - Provide exceptional customer service and follow up on pending issues. - Coordinate with external vendors for hardware repairs, RMAs, service appointments, and equipment procurement. - Assist the IT Manager with vendor quotes, product evaluation, and tracking orders. - Perform basic tasks in Microsoft 365/Azure including user provisioning, MFA resets, and group updates. - Troubleshoot cloud services like Outlook, Teams, OneDrive, and SharePoint. - Support the IT Manager in special projects, including system upgrades and network expansions. - Document procedures, configurations, standards, and troubleshooting methods.