IT Support Engineer (Windows & Networking)

- Manage advanced escalations relating to workstations, servers, Azure resources, networking, and line-of-business applications. - Lead smaller projects including Azure deployments, firewall setups, and Wi-Fi refresh projects while shadowing senior engineers on larger initiatives. - Remotely configure Digital Watchdog/Speco cameras, validate streams and NVR recordings, adjust Brivo door schedules, issue credentials, and gather logs, with minimal physical effort required. - Handle server and cloud administration tasks such as managing AD and Azure AD user/groups, updating GPOs, routine patching, and managing Microsoft 365 tenants. - Design, implement, and oversee client backup strategies using Datto products; conduct test restorations and document outcomes. - Provide support for mobile device management tasks, enrolling and managing iOS and Android devices via Hexnode, and enforcing security policies when necessary. - Diagnose and troubleshoot networking issues including DHCP/DNS, VLAN tagging, VPN tunnels, and firewall rules; configure and resolve issues with FortiGate, UniFi, and Cisco Meraki devices and maintain documentation in ITGlue. - Automate routine tasks through scripting in PowerShell/Bash and develop clear knowledge base articles and standard operating procedures (SOPs). - Utilize AI tools like Microsoft Copilot and ChatGPT to enhance troubleshooting efficiency, draft documentation, and boost response times. - Communicate findings to clients in laymans terms, set expectations, and ensure follow-through to resolution. - Conduct on-site visits to client locations across Long Island, NYC, and New Jersey for hands-on troubleshooting (mileage reimbursement provided). - Participate in an on-call rotation approximately every 6–8 weeks for handling critical incidents.