796 IT & Software Developer jobs in the US
Product Support Specialist
$55,000 - 70,000
SensaPay, Inc
west washington blvd 11303, suite 100, Los Angeles
$55,000 - 70,000
Requirements
Must:
- A minimum of 2 years of experience in technical support, customer success, or product enablement roles (preferably in POS, SaaS, or IT).
- Strong communication abilities to convey complex systems in an understandable manner for non-technical audiences.
- Comfort presenting to small groups in both in-person and virtual formats.
- Proficient troubleshooting and diagnostic skills for both software and hardware.
- Experience with Windows, Android POS systems, and remote support tools.
- Highly organized, proactive, and adaptable, thriving in a dynamic environment.
Responsibilities
- Serve as a crucial link in assisting clients and partners with understanding, adopting, and succeeding with our technology in a hybrid support and sales-enablement capacity.
- Deliver captivating and persuasive product demonstrations, both in-person and remotely, to prospective clients and channel partners.
- Work in conjunction with the sales team to support current opportunities, emphasizing product value and addressing pre-sale technical queries.
- Conduct on-site visits for demonstrations, onboarding, and hardware configurations as necessary.
- Provide tier-1 and tier-2 technical support through phone, chat, and email for users of our B-Logic POS system.
- Diagnose and resolve software and hardware issues, escalating more intricate concerns to the engineering team when needed.
- Document support cases, create knowledge base articles, and aid in refining internal processes for greater efficiency.
- Lead new customer onboarding sessions, ensuring seamless setup, training, and system configuration.
- Develop and maintain onboarding resources, guides, and user-facing documentation.
- Act as a reliable point of contact throughout the initial 90 days of implementation.
- Collaborate closely with Sales, Product, and Engineering teams to communicate customer feedback and identify opportunities for improvement.
- Assist with quality assurance testing of new features or updates before they are deployed.
Description
At SensaPay, Inc, we are transforming how businesses manage their operations through our advanced B-Logic Systems Point of Sale (POS) solutions. We partner with clients across a diverse range of direct-to-consumer industries to simplify transactions, elevate customer service, and foster confident growth. We are eager to welcome a tech-savvy, client-focused individual to our team as a Support & Product Specialist—someone who excels at the intersection of technology, effective communication, and customer satisfaction. Job Type: Full-time Pay: $55,000.00 - $70,000.00 per year Benefits: - Dental insurance - Health insurance - Paid time off - Vision insurance - Option to work from home Application Question: Do you have prior experience with point-of-sale software or terminals? Experience: IT or Product Support: 2 years (Required) Ability to Commute: Los Angeles, CA 90048 (Required) Ability to Relocate: Must relocate to Los Angeles, CA 90048 before starting work (Required) Work Location: Hybrid remote based in Los Angeles, CA 90048.
Something wrong or incorrect with this job? Tell us in the chat 💬 on the right ➡️
You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 796 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Sperasoft, MAK Consulting Group, McCrae Recruiting Inc., Archon Systems Inc, Puter Technologies Inc., Giesecke+Devrient, D3 Security Management Systems among others, are currently hiring for Support roles in the United States.
The company with most openings is Leidos as they are hiring for 140 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Leidos as they are hiring for 140 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.