Information Technology Support Specialist

- I am responsible for diagnosing and resolving technical issues by responding to helpdesk tickets and calls. - I troubleshoot complex issues across workstations, networks, servers, and a variety of software applications. - I address advanced network connectivity issues. - I implement effective solutions to prevent issues or restore functionality, minimizing downtime. - I meticulously document troubleshooting steps, solutions, and create knowledge base articles for future reference. - I collaborate with third-party vendors to troubleshoot issues, coordinate solutions, or execute projects. - I maintain a strong understanding of IT infrastructure, which includes hardware, software, networking, and security principles. - I configure and manage network equipment, such as firewalls, routers, and managed switches. - I manage and configure virtual and physical Windows and Linux servers. - I offer technology advice and technical training to internal staff and clients. - I stay updated on emerging technologies and best practices within the industry. - I work effectively under pressure and utilize remote support tools when necessary. - I provide exceptional customer service to internal and external clients via phone, email, and remote desktop support. - I communicate technical information clearly and concisely to users with various levels of technical expertise while maintaining a positive and professional demeanor. - I take ownership of my work, proactively seek areas for improvement, and lead the expansion of IT support services into new territories, including researching needs, developing a rollout plan, and leading the implementation process.