IT Support Specialist - Helpdesk and Networking

- Provide on-site assistance for all school technology, including laptops, Chromebooks, iPads, interactive boards, document cameras, printers, and audio/visual gear. - Conduct routine maintenance and support for the school phone system, working closely with our third-party contractor. - Troubleshoot hardware, software, network, and connectivity problems in both classrooms and offices, coordinating with our external IT provider as necessary. - Manage basic printer upkeep, including clearing jams, changing toner, and helping users with login and access issues while coordinating with suppliers for stock replenishment and service requests. - Address technology concerns swiftly to minimize disruptions in instruction. - Oversee basic network troubleshooting in partnership with district or external IT teams. - Set up, maintain, and track student and staff devices. - Facilitate device check-in/check-out, repairs, replacements, and system updates. - Assist in creating accounts and managing access for students and staff on various platforms (email, learning tools, passwords, etc.). - Maintain documentation, logs, service desk tickets, and asset tracking for technology. - Aid teachers in the effective deployment of classroom technology and instructional tools. - Support students and staff with educational software and digital tools utilized in the classroom. - Provide basic coaching to staff regarding both new and existing technological resources. - Assist in meeting the technological requirements during assessments and testing. - Conduct educational initiatives for students related to technology throughout the school year. - Ensure technology readiness for state and district assessments. - Collaborate with educators, administrators, and support personnel to fulfill technology needs. - Communicate effectively with individuals of varying technical skills. - Escalate complex technical issues to district IT or vendors as needed. - Notify the Leadership Team of any deadlines missed or support needed. - Ensure compliance with FERPA, COPPA, and CIPA regulations through appropriate system configurations and monitoring. - Promote responsible and safe use of technology in an elementary school context. - Help maintain data security, device integrity, and proper technology utilization. - Adhere to school and district policies concerning technology and student data privacy. - Monitor and support GoGuardian. - Contribute to school-wide initiatives and support various community activities as assigned. - Perform other related duties as required.