IT Service Desk Technician

- Associate degree in Computer Science or a related field, or an equivalent combination of education and experience/n- A+ Technology Certification or equivalent training and experience/n- Minimum of 2 years of experience in IT/n- Service Desk and remote support experience/n- 1 year of experience with Microsoft & Apple operating systems/n- Proficiency in Microsoft 365 cloud services/n- Familiarity with Microsoft Office Applications/n- Experience in Active Directory User Management/n- Knowledge of G-Suite Administrative Console/n- Understanding of VPN Clients/n- Capability to map server file share drives/n- Experience with printers and scanners/n- Familiarity with Windows/Mac applications/n- Skills in desktop setup/n- Basic experience in private and public cloud environments/n- Knowledge of network troubleshooting and wireless technologies/n- Understanding of internet security and data privacy policies/n- Basic working knowledge of Azure and VoIP systems/n- Experience with user and server file restores/n- Familiarity with mobile device management/n- Basic knowledge of camera system infrastructure/n- Experience with QuickBooks, Sage, or other financial applications/n- Knowledge of vendor RMAs (Warranty Process)/n- Familiarity with email trace and spam filters/n- Experience with Remote Desktop/n- Ability to work in a fast-paced, high-pressure environment with multiple time-sensitive tasks simultaneously/n- Valid Colorado Drivers License with a clean driving record and background checks