3333 IT & Software Developer jobs in the US
IT Service Desk Manager
$78,000 - 82,000
SNI Technology
North Cascade Avenue, Colorado Springs
$78,000 - 82,000
Requirements
Must:
- Bachelors degree in Computer Science or a related technical field is mandatory; experience may substitute for a degree.
- ITIL Certification is highly desirable.
- At least 5 years of experience supervising an IT service desk or in a comparable role.
- Proven track record in leading and managing a productive team.
- Strong ability to develop a cohesive team and manage personnel effectively.
- Comprehensive understanding of the strategic direction for the service desk and the capacity to establish long-term goals.
- Proficient in balancing and planning immediate team activities.
- Familiarity with relevant industry standards and best practices for service management.
- Exceptional communication skills with the ability to influence and persuade stakeholders.
- Skilled in marketing and advocating for the service desk, securing necessary resources and support.
- Tactical understanding of the organizations business operations.
- Critical thinking abilities to evaluate systems and make necessary adjustments.
- Effective time management skills while exemplifying leadership and setting a positive team culture.
- Valid drivers license and capability to drive for company purposes.
Responsibilities
- Oversee the daily operations of the service desk.
- Meet customer service and support performance targets and expectations.
- Collaborate with the Service Desk Supervisor to develop and train service desk staff.
- Guarantee that all service desk procedures are well-documented, consistently reviewed, and regularly enhanced.
- Conduct and disseminate findings from service and operational performance evaluations.
- Advocate for the service desk with upper management to ensure its recognition as an essential business asset.
- Coordinate and liaise with all relevant stakeholders, including the support desk team, customers, and interdepartmental teams involved in service desk operations.
- Create and oversee the service desk budget.
- Provide direction on complex matters and act as the ultimate escalation point.
- Assist in the management and resolution of service desk tickets as necessary.
- Engage in departmental and/or organization-wide projects.
- Perform additional tasks as assigned.
Description
We are excited to present an opportunity to join our team as an IT Service Desk Manager in Colorado Springs. This full-time role is a 3-month contract with the potential for full-time employment. Our service desk plays a vital role as the primary contact for all IT-related inquiries and issues, ensuring customer satisfaction and continuous improvement. We are committed to building a strong, effective service desk team recognized throughout the organization for its contributions to IT success. The compensation for this position ranges from $37.50 to $39.42 per hour during the contract phase, with a permanent salary range of $78K to $82K plus full benefits upon conversion.
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You can find IT Manager salaries in the United States here.
How many IT Manager jobs are in the United States?
Currently, there are 3333 Manager openings. Check also: CTO jobs, ERP jobs, Architect jobs - all with salary brackets.
Is the US a good place for IT Managers?
The US is one of the best countries to work as a IT Manager. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Manager jobs in the United States?
Transport-Bourassa, Allied Technical Solutions, KUBRA, D3 Security Management Systems, GINGER Telecom, Gatestone & Co. Inc, ID Cosmetic clinic among others, are currently hiring for Manager roles in the United States.
The company with most openings is Lockheed Martin Corporation as they are hiring for 279 different IT Manager jobs in the United States. They are probably quite committed to find good IT Managers.
The company with most openings is Lockheed Martin Corporation as they are hiring for 279 different IT Manager jobs in the United States. They are probably quite committed to find good IT Managers.