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SATCO Products Inc. jobs

Customer Product Support Specialist

$66,300 - 66,300
SATCO Products Inc.
Heartland Boulevard, Brentwood
$66,300 - 66,300
Company Size icon
Company Size
200-500
Company Type icon
Company Type
Product
Exp Level icon
Exp Level
Regular
Job Type icon
Job Type
Full-Time
Language icon
Language
English
Visa sponsorship icon
Visa sponsorship
No

Requirements

Must:
- Proven experience in technical support with strong troubleshooting abilities - Basic knowledge of electrical concepts (voltage, current, wiring) - Understanding of AC vs DC systems - Proficient in using basic tools such as multimeters and hand tools - Capability to adhere to testing procedures - Logical thought process for troubleshooting - Skilled at diagnosing issues and identifying root causes - Comfortable with wiring and product assembly - Ability to mount and install displays - Strong work ethic and reliability - Excellent verbal and written communication skills - Proficient in simplifying technical concepts for others - Capable of managing multiple tasks simultaneously - Familiar with MS Word, Excel, and Outlook - Willingness to receive training in dimmer and photometric testing - Open to engaging with technical materials

Technologies

Excel

Responsibilities

- Address, diagnose, and resolve technical inquiries from electricians, consumers, sales representatives, and customer service personnel - Test and assess new products, compiling reports that summarize problems encountered and provide suggestions for enhancements - Work collaboratively with interdisciplinary teams to evaluate technical issues and execute effective solutions

Description


At SATCO Products Inc., we pride ourselves on being a premier provider of lighting solutions, catering to commercial, residential, and industrial sectors. Our extensive inventory and diverse range of lighting technologies reflect our commitment to meeting all customer needs. We are currently on the lookout for a dedicated Customer Product Support Specialist to join our vibrant team. This role is perfect for those seeking an engaging position where they can apply their technical skills in a supportive environment. Our benefits include a competitive salary of $66,300 per year, health and dental insurance, a 401(k) plan, paid time off, parental leave, and a referral program. This role is in-person, ensuring you are part of our collaborative work atmosphere.
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