1486 IT & Software Developer jobs in the US
Technical Support Specialist - IT Systems
$40,001 - 80,000
SAIC
Virginia Avenue SW 400, Washington + Remote
$40,001 - 80,000
Requirements
Must:
- Associates degree with 3 years of relevant experience; Bachelors degree with 2 years; or High school diploma with 5 years of relevant experience.
- Proficiency in monitoring ticketing systems for extended periods.
- Strong adherence to standard operating procedures and data entry standards.
- Excellent verbal and written communication skills, with experience interacting directly with end-users, including executives.
- Exceptional customer service capabilities.
- Familiarity with imaging mobile devices.
- Experience with Microsoft Active Directory and Group Policies.
- Active interim secret clearance or higher, with the ability to attain a secret clearance.
Responsibilities
- Conduct advanced, daily operational maintenance, support, and upgrades for intricate operating systems and mobile workstations.
- Oversee, coordinate, and execute complex software installations.
- Develop, implement, and advocate for standard operating procedures and schedules.
- Manage, maintain, and repair enterprise devices catering to a remote global workforce exceeding 20,000 users.
- Use an IT Service Management ticketing system (ServiceNow) to track incidents and requests along with their respective solutions.
- Perform administrative functions on devices both in-person and remotely to tackle a wide array of issues.
- Assist customers visiting the office either through scheduled appointments or walk-ins.
- Organize, set up, and perform troubleshooting on devices brought in for (re)imaging.
- Provide prompt technical support and instruct users on the correct operation of devices.
- Update and create official documentation and records for Leadership and team awareness, as well as for future reference.
- Engage in ongoing training to remain up-to-date on corporate and team policies, along with troubleshooting techniques.
- Identify, monitor, and inform the team and Leadership about emerging issues, requests, or other relevant topics.
Description
We are SAIC, a leading technology integrator offering comprehensive life cycle services and solutions in the technical, engineering, intelligence, and enterprise information technology sectors. We pride ourselves on Redefining Ingenuity through our extensive customer and domain knowledge, enabling us to provide systems engineering and integration solutions for large, complex initiatives. With approximately 15,000 dedicated employees and annual revenues around $4.5 billion, we are committed to integrity and a mission-focused approach to serve our customers in the U.S. federal government. Our headquarters is located in Reston, Virginia.
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 1486 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Bank of Canada, Neptronic, Vortex Solution, Levven Electronics Ltd., Snaplii, Groupe GEYSER, Astrion among others, are currently hiring for Support roles in the United States.
The company with most openings is Jobot as they are hiring for 145 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Jobot as they are hiring for 145 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.