IT Technician II

- Minimum of 5 years of professional Managed Service Provider (MSP) experience as an IT Support Technician with Help Desk background. - Deep understanding of Windows desktop and server operating systems; familiarity with Mac OS X/Linux is advantageous but not mandatory. - Proven experience with business applications; proficiency in Office 365 administration is expected. - Strong customer relations skills, capable of communicating effectively via email, phone, or in-person interactions. - Experience with remote management tools, such as Datto AutoTask or ConnectWise is preferred. - Solid working knowledge of networking technologies including routers, firewalls, switches, wireless systems, and structured cabling; experience with Fortinet, Ubiquiti, and Watchguard solutions is a plus. - Proven ability to document time logs and technical issues comprehensively in ticketing systems and knowledge base documentation; familiarity with HIPAA guidelines is beneficial. - Capacity to monitor and manage cloud-based backup solutions for clients; experience with Datto is a plus. - Demonstrated adaptability, efficiency, and continuous self-improvement; the ideal candidate should excel both independently and in a team setting. - Willingness to participate in on-call rotation for evenings and weekends. - Seeking a candidate with robust networking skills interested in evolving into a network engineering role. - Educational requirement: At least a 2-year technical degree in the IT field.