IT Support Technician - Helpdesk & Networking

- Deliver first-line technical assistance to users in corporate and store locations via phone, email, remote access, and face-to-face - Track, oversee, and resolve support requests using the IT Operations ticketing system - Diagnose hardware, software, and basic network problems - Install, configure, and upkeep desktops, laptops, printers, phones, and other IT devices - Facilitate employee onboarding and offboarding processes, including account setup, device configuration, and access to systems - Maintain comprehensive IT documentation, such as user manuals and system configurations - Monitor and keep records of IT inventory and asset management - Organize and prioritize daily responsibilities based on incoming service requests - Participate in an on-call rotation, including nights, weekends, and holidays as needed - Respond to phone calls, emails, and texts in a timely and professional manner during regular hours and when on-call - Conduct preventative maintenance on corporate computers and peripheral devices - Install software updates and assist with the deployment of new systems - Test new hardware, software, and systems before full deployment - Identify and report recurring issues and trends to IT management - Adhere to security protocols and company policies to safeguard data and systems