WMS Application Analyst - West Portsmouth

- Offer primary application support for WMS-related challenges within HighJump, Körber, and Infios platforms - Analyze and resolve user-reported incidents and system errors promptly - Collaborate with business stakeholders to document needs for minor system enhancements and configurations - Aid in system configurations, user access controls, and workflow customizations - Engage in testing activities for new WMS releases, updates, or enhancements, including drafting test scripts and verifying functionalities - Create and keep updated user documentation, standard operating procedures, and training resources - Work alongside warehouse and logistics teams to ensure efficient WMS operations daily - Monitor and evaluate WMS performance, conducting proactive system health checks - Support initiatives regarding system upgrades, new functionalities, or process enhancements - Refer complex issues to senior analysts or vendors while adhering to change control protocols - Use independent judgment in daily activities while preserving confidentiality and professionalism - Actively take part in learning opportunities such as training sessions, workshops, and webinars - Provide friendly, proactive, and professional support to team members and external parties, addressing inquiries, concerns, and issues effectively - Exemplify our core values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement - Be prepared for occasional travel to distribution centers or warehouses and participate in on-call rotation or after-hours support when necessary - Undertake additional duties as assigned