WMS Application Analyst - Wellston

- Provide first-line application support for WMS-related issues across HighJump, Körber, and Infios platforms. - Analyze, troubleshoot, and resolve user-reported incidents and system errors promptly. - Collaborate with business stakeholders to gather and document requirements for minor enhancements and configuration changes. - Assist in configuring systems, managing user access, and performing basic workflow customizations. - Participate in testing new WMS releases, patches, or enhancements, including writing test scripts and validating functionalities. - Create and update user documentation, standard operating procedures, and training materials. - Work alongside warehouse and logistics teams to ensure the smooth operation of WMS daily activities. - Monitor and analyze WMS performance, conducting proactive system health checks. - Support project initiatives for system upgrades, new functionalities, or process improvements. - Escalate complex issues to senior analysts or vendors, adhering to change control processes and documentation standards. - Exercise discretion and independent judgment in daily decisions while maintaining confidentiality and professionalism. - Engage in learning opportunities such as training programs, workshops, and webinars to enhance knowledge and skills. - Provide proactive and professional support to internal and external stakeholders, addressing inquiries and concerns effectively. - Demonstrate behaviors aligned with Rural Kings core values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.