WMS Application Analyst - Waverly

- Provide first-line application support for WMS-related issues across HighJump, Körber, and Infios - Analyze and resolve user-reported incidents and system errors promptly and efficiently - Collaborate with business stakeholders to gather requirements for minor enhancements and changes - Assist in system configuration, user access management, and basic workflow customization - Participate in testing efforts for new WMS releases, including writing test scripts and validating functionality - Create and maintain user documentation, standard operating procedures, and training materials - Work with warehouse and logistics teams to ensure smooth day-to-day WMS operations - Monitor WMS performance and conduct proactive system health checks - Support project initiatives related to system upgrades or process improvements - Escalate complex issues to senior analysts or vendors as needed - Maintain confidentiality and professionalism while exercising discretion in daily decisions - Participate in training programs and workshops for continual learning - Provide friendly, proactive support to internal and external inquiries - Demonstrate commitment to Rural Kings core values and any other assigned duties