WMS Application Analyst - Rio Grande

- Provide first-line application support for WMS-related issues across HighJump, Körber, and Infios platforms - Analyze, troubleshoot, and resolve user-reported incidents and system errors promptly - Collaborate with business stakeholders to gather and document requirements for enhancements and configuration changes - Assist in system configuration, user access management, and basic workflow customization - Participate in testing efforts for new WMS releases, patches, or enhancements, including writing test scripts and validating functionality - Create and maintain user documentation, standard operating procedures, and training materials - Work closely with warehouse and logistics teams to ensure smooth daily WMS operations - Monitor and analyze WMS performance; support proactive system health checks - Assist in project initiatives related to system upgrades, new functionalities, or process improvements - Escalate complex issues to senior analysts or vendors, adhering to change control processes and documentation standards - Use discretion and independent judgment in daily decisions while upholding a high level of confidentiality and professionalism - Participate in learning initiatives such as training programs, workshops, and webinars for skill enhancement - Offer friendly, proactive, and professional support to internal and external stakeholders - Exemplify Rural King’s core values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement - Travel to distribution centers or warehouses may be required occasionally - Participate in on-call rotation or after-hours support during critical times - Perform additional duties as assigned