WMS Application Analyst - Peebles

- Provide primary application support for WMS-related issues across HighJump/Körber/Infios platforms. - Analyze, troubleshoot, and efficiently resolve user-reported incidents and system errors. - Collaborate with business stakeholders to gather and document requirements for minor enhancements and configuration adjustments. - Assist in system configuration, user access management, and basic workflow customization. - Participate in testing efforts for new WMS releases, patches, or improvements, including writing test scripts and validating functionality. - Develop and maintain user documentation, standard operating procedures, and training materials. - Work closely with warehouse and logistics teams to ensure smooth daily WMS operations. - Monitor and analyze WMS performance, ensuring proactive system health checks. - Support project initiatives related to system upgrades, new functionalities, or process enhancements. - Escalate complex issues to senior analysts or vendors, adhering to change control processes and documentation standards. - Use discretion and independent judgment in daily decision-making while maintaining confidentiality and professionalism. - Actively engage in learning opportunities such as training programs, workshops, and webinars. - Provide friendly and professional support to internal and external parties, addressing inquiries and issues promptly. - Exemplify Rural King’s Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement. - May require occasional travel to distribution centers or warehouses and participation in on-call rotation or after-hours support during critical periods.