WMS Application Analyst - Mc Arthur

- Provide first-line application support for WMS issues across HighJump/Körber/Infios platforms - Analyze, troubleshoot, and resolve user-reported incidents and system errors promptly - Collaborate with business stakeholders to document requirements for minor enhancements and configuration changes - Assist with system configuration, user access management, and basic workflow customization - Participate in testing for new WMS releases, patches, or enhancements, including writing test scripts and validating functionality - Create and maintain user documentation, standard operating procedures, and training materials - Work closely with warehouse and logistics teams to ensure smooth WMS operations - Monitor and analyze WMS performance, performing proactive system health checks - Support project initiatives related to system upgrades, new functionalities, or process improvements - Escalate complex issues to senior analysts or vendors per change control processes - Exercise discretion and independent judgment in daily tasks while maintaining confidentiality - Participate in training programs, workshops, and webinars for professional development - Provide friendly and professional internal and external support to others, addressing inquiries and concerns effectively - Demonstrate behaviors that reflect our core values of People First, Integrity, Teamwork, and Continuous Improvement