WMS Application Analyst - Hallsville

- Enhance and support our Warehouse Management Systems (WMS), particularly HighJump, Körber, and Infios platforms - Provide first-line application support for WMS-related issues across the mentioned platforms - Analyze, troubleshoot, and efficiently resolve user-reported incidents and system errors - Collaborate with business stakeholders to gather and document requirements for minor enhancements and configurations - Assist in system configuration, manage user access, and customize basic workflows - Participate in testing efforts for new WMS releases and validate functionality - Create and maintain documentation, standard operating procedures, and training materials - Work closely with warehouse and logistics teams to ensure seamless daily WMS operations - Monitor and evaluate WMS performance, conducting proactive system health checks - Support project initiatives related to system upgrades and process improvements - Escalate complex issues to senior analysts or vendors as per change control processes - Ensure discretion and confidentiality in daily decisions and tasks - Engage in learning initiatives such as training programs, workshops, and webinars - Provide friendly and professional internal and external support for inquiries and issues - Exhibit behaviors reflecting our values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement - Be available for occasional travel to distribution centers or warehouses as needed - Participate in an on-call rotation or provide after-hours support during critical periods - Perform additional duties as necessary