WMS Application Analyst - Greenfield

- Support and enhance our Warehouse Management Systems (WMS), particularly HighJump, Körber, and Infios - Provide first-line application support for WMS-related issues across the specified platforms - Analyze, troubleshoot, and resolve user-reported incidents and system errors promptly - Collaborate with business stakeholders to gather and document requirements for enhancements and configuration changes - Assist in system configuration, user access management, and basic workflow customization - Participate in testing for new WMS releases, patches, or enhancements, including writing test scripts and validating functionality - Develop and maintain user documentation, standard operating procedures, and training materials - Work closely with warehouse and logistics teams to ensure smooth WMS operations - Monitor and evaluate WMS performance and conduct proactive system health checks - Support project initiatives related to system upgrades, new functionalities, or process improvements - Escalate complex issues to senior analysts or vendors while adhering to change control processes - Maintain discretion and professionalism in daily decisions - Engage in training programs, workshops, and webinars for continual learning - Provide friendly, proactive support to internal and external stakeholders, addressing inquiries and concerns promptly - Demonstrate commitment to Rural Kings core values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement - Travel occasionally to distribution centers or warehouses as needed - Participate in after-hours support or on-call rotation during critical periods