WMS Application Analyst - Chillicothe

- Provide first-line application support for WMS issues across HighJump, Körber, or Infios platforms - Analyze and resolve user-reported incidents and system errors efficiently - Collaborate with stakeholders to gather and document requirements for enhancements and configuration changes - Assist in system configuration and user access management - Participate in testing new WMS releases, including writing test scripts and validating functionality - Create and maintain user documentation, standard operating procedures, and training resources - Work closely with warehouse and logistics teams to ensure WMS operations run smoothly - Monitor WMS performance and conduct proactive system health checks - Support project initiatives relating to system upgrades or process improvements - Escalate complex issues to senior analysts or vendors per change control processes - Exercise discretion and independent judgment in daily decisions while maintaining professionalism - Take advantage of learning initiatives and participate in training programs, workshops, and webinars - Provide timely, friendly, and professional support to internal and external inquiries - Exhibit Rural King’s core values: People First, Integrity, Teamwork, and Continuous Improvement - May require occasional travel to distribution centers or warehouses and on-call support during critical periods - Perform additional duties as assigned