WMS Application Analyst - Beaver

- Support and enhance our Warehouse Management Systems (WMS) focusing on HighJump, Körber, and Infios - Provide first-line application support for WMS-related issues across the platforms - Analyze and resolve user-reported incidents and system errors efficiently - Collaborate with business stakeholders to document requirements for enhancements and changes - Assist in system configuration, user access management, and basic workflow customization - Participate in testing efforts for new WMS releases, patches, or enhancements - Create and maintain user documentation, standard operating procedures, and training materials - Work closely with warehouse and logistics teams to ensure smooth WMS operations - Monitor WMS performance and conduct proactive system health checks - Support project initiatives related to system upgrades or process improvements - Escalate complex issues to senior analysts or vendors while adhering to documentation standards - Engage in learning opportunities including training programs and workshops - Provide friendly and professional internal and external support for inquiries and concerns - Demonstrate behaviors that reflect our core values: People First, Integrity, Teamwork, and Continuous Improvement - Participate in on-call rotation or after-hours support as needed during critical periods - Perform additional duties as assigned