WMS Application Analyst - Bainbridge

- Provide first-line support for WMS-related issues across HighJump, Körber, and Infios platforms - Analyze, troubleshoot, and solve user-reported incidents and system errors efficiently - Collaborate with business stakeholders to gather and document requirements for enhancements and configuration changes - Assist with system configuration, user access management, and basic workflow customization - Participate in testing for new WMS releases, patches, or enhancements, including writing test scripts and validating functionality - Create and maintain user documentation, standard operating procedures, and training materials - Work closely with warehouse and logistics teams to ensure smooth WMS operations - Monitor and analyze WMS performance and conduct proactive system health checks - Support project initiatives related to system upgrades, new functionalities, or process improvements - Escalate complex issues to senior analysts or vendors, adhering to change control processes and documentation standards - Maintain confidentiality and professionalism in daily decision-making - Engage in learning initiatives such as training programs, workshops, and webinars - Provide proactive and friendly internal and external support in addressing inquiries and issues