WMS Application Analyst - Amanda

- Provide first-line application support for WMS-related issues across HighJump/Körber/Infios platforms - Analyze, troubleshoot, and resolve user-reported incidents and system errors promptly and effectively - Collaborate with business stakeholders to gather and document requirements for enhancements and configuration changes - Assist with system configuration, user access management, and basic workflow adjustments - Participate in testing for new WMS releases, patches, or enhancements, including writing test scripts and validating functionality - Create and maintain user documentation, standard operating procedures, and training materials - Work closely with warehouse and logistics teams to ensure smooth daily WMS operations - Monitor and analyze WMS performance and conduct proactive system health checks - Support project initiatives related to system upgrades, new functionality, or process enhancements - Escalate complex issues to senior analysts or vendors while adhering to change control processes - Exercise discretion and independent judgment in daily decisions, upholding confidentiality and professionalism - Engage in learning initiatives such as training programs, workshops, and webinars - Provide friendly and professional support to internal and external inquiries - Demonstrate behaviors that reflect Rural Kings Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement - Travel to distribution centers or warehouses may be required occasionally - Participate in on-call rotation or after-hours support during critical periods - Perform other duties as required