WMS Application Analyst - Adelphi

- Provide first-line support for WMS-related inquiries and issues across HighJump, Körber, and Infios platforms - Analyze and resolve user-reported problems and system errors efficiently - Collaborate with business partners to gather and document requirements for system enhancements - Assist with system configuration, user permissions, and basic workflow customization - Participate in testing for new system releases, patches, or upgrades, including writing and validating test scripts - Develop and maintain user documentation, standard operating procedures, and training content - Partner with warehouse and logistics teams to ensure seamless WMS operations daily - Monitor WMS performance and conduct proactive system health checks - Support project initiatives related to system upgrades and process enhancements - Escalate intricate issues to senior analysts or vendors, while adhering to change control standards - Exercise independent judgment in daily tasks, upholding confidentiality and professionalism - Engage in learning and development opportunities, such as training sessions and webinars - Provide friendly and professional support to both internal and external stakeholders in a timely manner - Display behaviors that align with our core values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement - May require occasional travel to distribution centers or warehouses and participation in on-call support during critical periods - Perform additional duties as assigned