IT Business Analyst - Technical - White Heath

- Support Rural Kings omni-channel initiatives by aligning business requirements with technical execution across digital, retail, and operational platforms - Ensure seamless integration between systems to enhance the unified customer experience in e-commerce and in-store operations - Collect and document both business and technical requirements for omni-channel projects - Create detailed technical documentation, data flows, and integration specifications for systems across retail and digital channels - Collaborate with architects, developers, and QA teams to transform business needs into scalable technical solutions - Manage Jira boards, user stories, and sprints to maintain project alignment and transparency - Assist in QA and UAT by writing test cases, validating system functionality, and coordinating feedback cycles - Analyze data from various systems to uncover integration challenges and optimization opportunities - Work with stakeholders to improve processes across online, in-store, and fulfillment systems - Engage with teams using HCL Commerce, IBM Sterling OMS, Akeneo PIM, and other enterprise platforms to ensure cohesive operations - Use discretion and independent judgment in daily decisions while maintaining confidentiality and professionalism - Participate in learning initiatives such as training programs, workshops, and webinars to enhance knowledge and skills - Provide friendly, proactive, and professional support to internal and external parties, addressing inquiries and issues promptly - Demonstrate behaviors that reflect Rural Kings Values: People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement - Perform additional duties as required