IT Solutions Engineer, Collaboration Platforms

- Spearhead the hands-on configuration and rollout of intricate solutions within Slack (e.g., custom workflows, channel settings, security features) and other designated platforms (Box, Figma, Lucidchart, UiPath, Everbridge). - Establish and uphold technical standards and configuration policies for all owned platforms, ensuring consistency and the overall health of systems across the Enterprise. - Serve as the Tier 3 escalation point for platform-related issues, conducting in-depth analysis, root cause identification, and the implementation of lasting engineering solutions to enhance reliability and performance. - Drive the technical execution of platform development initiatives, translating business needs into comprehensive engineering specifications and production-ready rollouts (KTO work). - Execute and sustain integrations between Slack and other enterprise applications (e.g., monitoring tools, HR systems, ticketing systems), ensuring data integrity and dependable automated processes. - Utilize platform APIs to develop scalable automation and tailor-made solutions that enhance business processes and user productivity. - Collaborate closely with security teams to implement and audit technical security measures, access models, data loss prevention (DLP) configurations, and data residency settings. - Provide technical insights and feasibility assessments to guide the platform roadmap and strategy, ensuring that planned features align with operational stability and security requirements. - Act as the technical lead for platform-related initiatives, overseeing the configuration, testing, documentation, and successful introduction into production settings. - Support the Platform Owner/Manager in engaging with technical vendors, evaluating new features, managing pilot programs, and overseeing technical capacity planning. - Guarantee that platform configurations and access models are technically sound and compliant for collaborative efforts with joint venture partners. - Apply senior-level engineering rigor and technical governance to configurations, security, and minor development projects for secondary platforms, including Box, Figma, Lucidchart, UiPath, and Everbridge.