553 IT & Software Developer jobs in the US
Requirements
Must:
- I require 3–5 years of experience in technical support, field service, or applications engineering, ideally with test apparatus or industrial products.
- I need someone who is capable of troubleshooting software issues on Windows, macOS, iOS, and Android platforms.
- The candidate should have experience with resolving connectivity issues (Wi-Fi, Ethernet, USB).
- You should feel comfortable diagnosing integration challenges between hardware and software.
- A strong analytical mindset and methodical troubleshooting approach are essential.
- Familiarity with ticketing systems (NetSuite is preferred, or similar CRM/support systems) is important.
- A basic understanding of HVAC systems and their connection to airtightness and performance testing is necessary.
- You should be able to read and interpret basic floor plans and building designs.
- It's crucial to have some knowledge of airflow measurement concepts (CFM, pressure differentials) and calibration principles.
- A background in math, science, physics, or engineering is preferred.
- Excellent written and verbal communication skills are a must, as well as a calm and professional demeanor when addressing customer concerns under pressure.
- A strong customer service orientation with empathy for field challenges is essential, along with the ability to work independently and collaboratively.
Responsibilities
- My Senior Technical Support Specialist will act as the primary escalation point for sophisticated technical challenges involving our hardware, software, and testing systems.
- You will diagnose complex integration issues with blower door systems, digital manometers, and testing equipment.
- Duties include troubleshooting connectivity issues across various platforms and resolving software issues on different operating systems.
- You will assist customers in urgent field scenarios, keeping your composure and professionalism throughout.
- Providing critical product and application support to a diverse range of customers such as energy auditors, fire protection engineers, HVAC contractors, and building performance professionals is vital.
- Documenting recurring issues and solutions in our systems and contributing to knowledge articles, technical guides, and training materials will be part of your role.
- Collaboration with the Engineering and Software Development teams on bug reports and firmware updates is essential, along with mentoring support personnel on complex technical matters.
Description
At Retrotec, we are a global pioneer in building diagnostics and air-tightness testing equipment, with over 40 years of experience. Our tools, including blower doors, digital gauges, and testing software, enhance energy efficiency, safety, and comfort in buildings worldwide. We are looking for a dedicated professional to join our collaborative team, where your contributions are easily visible. You'll have the chance to work with innovative technology and face diverse technical challenges while supporting customers across more than 50 countries. Our compensation range is $60,000 to $80,000 per year, with a supplemental quarterly bonus structure of up to 20% of your annual salary. Benefits include a comprehensive 401K plan, health insurance, paid time off, and professional development opportunities. We promote a diverse and inclusive culture and welcome applications from all qualified individuals. If you're ready to enhance building safety and energy efficiency, we encourage you to apply today!
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You can find IT Support Engineer salaries in the United States here.
How many IT Support Engineer jobs are in the United States?
Currently, there are 553 Support openings. Check also: JIRA jobs, Confluence jobs, Linux jobs, ICT jobs - all with salary brackets.
Is the US a good place for IT Support Engineers?
The US is one of the best countries to work as a IT Support Engineer. It has a vibrant startup community, growing tech hubs and, most important: lots of interesting jobs for people who work in tech.
Which companies are hiring for IT Support Engineer jobs in the United States?
Sperasoft, Archon Systems Inc, Puter Technologies Inc., HAPLY Robotics Inc., Coggins International Corporation, Allied Telesis, Inter-Coastal Electronics among others, are currently hiring for Support roles in the United States.
The company with most openings is Leidos as they are hiring for 88 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.
The company with most openings is Leidos as they are hiring for 88 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.