IT Helpdesk Tier 2 Support

- Bachelors degree in Information Technology, Computer Science, or a related field is mandatory. - Microsoft and ITIL certifications are desirable. - Four years of experience may compensate for formal education with preference given to at least three years in Help Desk Technician or End User Support Administrator roles with Level II experience. - Minimum of two years supporting Microsoft technologies, specifically Windows 10/11 and Microsoft 365, is preferred. - Proven experience in onboarding and delivering basic IT training to new staff, as well as off-boarding exiting employees, is required. - Competence in imaging and provisioning new devices, utilizing tools such as MDT, CloneZilla, and Intune, along with support for UCaaS collaboration tools and telecom equipment, is necessary. - Adeptness in troubleshooting a diverse range of technical issues, including software applications, operating systems, networking, and support for printers and copiers, is essential. - Strong understanding of security regulations including PCI and HIPAA, with basic scripting ability in PowerShell being beneficial. - Excellent oral and written communication skills, with the ability to convey technical information in easily understandable terms. - Skill in organizing tasks, prioritizing effectively, meeting deadlines, and demonstrating resourcefulness in problem-solving is critical. - Willingness to be available outside of standard working hours for urgent issue resolution.