White glove IT support specialist

- Deliver tailored, white-glove IT support to executive leadership and VIP clients - Act as the primary contact for urgent and high-priority technical matters - Offer onsite, remote, and mobile assistance with minimal interruption to executive activities - Ensure strict confidentiality and discretion when handling sensitive data - Proactively address and resolve break/fix incidents for executive users - Troubleshoot and support desktops, laptops, tablets, and mobile devices across various operating systems - Provide assistance with Microsoft Office applications and productivity tools for executives - Install, configure, and maintain hardware, including computers, monitors, printers, and peripherals - Support mobile device setup, security, and connectivity needs - Address network, LAN, VPN, and connectivity issues as required - Assist during executive travel, meetings, and critical business activities - Manage and accurately document IT service tickets with professionalism - Provide timely updates and clear communication to executive stakeholders - Maintain detailed documentation, asset tracking, and configuration records - Assist in IT projects and special initiatives that involve executive leadership - Serve as a trusted IT advisor and representative of our company - Uphold a polished, professional appearance and demeanor at all times - Communicate clearly, respectfully, and effectively across all levels of the organization