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Technical Support Specialist
$41,600 - 52,000
Reliable Technology Services, Inc.
Legacy Drive 1518, Frisco + Remote (US)
$41,600 - 52,000
Requirements
Must:
- Proficient in the installation, configuration, maintenance, and management of:
- Active Directory
- Remote Access
- Windows Server
- Software Distribution
- Microsoft & Office 365
- Imaging
- Internet technologies: DNS, DHCP
- Asset Management
- QOS and VOIP configurations
- Capable of providing technical support by identifying, troubleshooting, and addressing issues with desktop systems, networks, internet, and other computer technologies.
- Skilled in using office equipment such as computers, printers, faxes, and scanners.
- Proficient with Microsoft Office and standard user productivity tools.
- Must be available during standard business hours (8 am โ 5 pm) and willing to work after hours as necessary.
- Requires reliable transportation to serve on-site clients in the DFW area.
- Flexibility in scheduling to meet client needs, including participation in an on-call rotation.
- Detail-oriented, possessing strong interpersonal and documentation skills.
- Effective communication with team members and clients, fostering a collaborative environment.
- Ability to prioritize, multitask, and meet deadlines with minimal supervision.
- A valid state-issued driverโs license and reliable vehicle are mandatory.
- Readiness to travel throughout the DFW area.
Responsibilities
As part of our Partner Success Team, the On-Site Technical Engineer plays a crucial role in conducting technical service work at client locations as well as remotely from our Frisco office. Key responsibilities include:
- Ensuring the proper functioning of client computer systems, identifying risk areas for clients to address, and diligently reporting work performed and findings to management and client contacts.
- Installing, troubleshooting, maintaining, and utilizing various computer systems, software, peripheral devices, servers, and network equipment.
- Engaging with clients, third parties, and vendors as necessary for daily operations, ensuring quality customer service and professional behavior.
- Maintaining an understanding of Reliable Systems, client environments, and service offerings to drive success in the role.
- Building and nurturing relationships with clients, ensuring their needs are balanced with the interests of our organization.
Description
Reliable Technology Services, located in Frisco, Texas, is a Managed IT Service Provider known for building enterprise-class infrastructure and data networks for small to medium-sized businesses. Since our founding in 2007, we have aimed to provide exceptional technology solutions through integrity and expertise, significantly contributing to the success of our clients. We offer a comprehensive range of benefits, including paid personal time off, paid federal holidays, a competitive salary, opportunities for professional growth, and engaging social activities that foster a family atmosphere. We value teamwork, customer care, and a commitment to continuous learning, encouraging our employees to take on new challenges and develop their skills. Communication, organization, and professionalism are keys to success in this fast-paced environment. Join us for a fulfilling career where you can make a difference for our clients and grow with our talented team!
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The company with most openings is Leidos as they are hiring for 88 different IT Support Engineer jobs in the United States. They are probably quite committed to find good IT Support Engineers.